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Shipping Policy
At Queen of Ice, we strive to ensure that your item/s arrives safely and promptly. Here’s what you can expect regarding our shipping practices:
Shipping Methods
We ship all orders using UPS or USPS, ensuring that your items are handled with care. Your jewelry will be packaged securely in a bubble pad and bubble envelope, and often in a sturdy box to prevent damage during transit.
Tracking and Insurance
All shipments include a tracking number so you can monitor the progress of your order from our facility to your doorstep. Additionally, every package is insured for its full value, providing you with peace of mind in the unlikely event that your item is lost or damaged during shipping.
Processing and Shipping Times
We aim to process and ship your order as quickly as possible. While we promise a fast shipping turnaround, please note that we do not have control over delivery times once the package is in the carrier's hands. Delivery times may vary based on the shipping method chosen and the destination.
Shipping Costs
Shipping costs are calculated at checkout and are non-refundable. Please ensure that your shipping address is correct at the time of purchase, as we cannot redirect packages once they are shipped.
Thank you for choosing Queen of Ice for your item needs! If you have any questions or concerns about your order, feel free to reach out to us at qofice07@gmail.com.